FAQ

How can I place an order?

To place an order please contact us via one of the following:

Which countries will AMBER BY MAZUKNA ship to?

AMBER BY MAZUKNA currently ships worldwide.

Will there be a minimum order value?

Yes, minimum order value is 500 EUR.

What method of shipping do you use?

All orders are shipped with UPS.

How long does it take for my order to be shipped out?

If your ordered goods are in stock: after receiving the payment, your parcel will be shipped out in 1 business day.

If your ordered goods are out of stock or you placed a personalized order: Depending on the size of your order, production might take approximately 2-6 weeks.

How long does delivery take?
3-7 business days depending on your location
Can I return my order?
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. If for some reason you wish to return your order, please inform the manager, who is handling your order, or email us at office@amberbymazukna.com, within 5 business days of delivery.
How do we guarantee the highest quality?
All of our items are certified by CGM Laboratory in Tokyo.